Refund policy

Returns and Exchanges

Every Arami piece is carefully made to order, allowing us to create something uniquely yours rather than keeping products on warehouse shelves. Because of this made-to-order process, we are unable to accept returns or exchanges unless your order arrives damaged, defective, or incorrect.

 

Customer Support

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at AramiComforts@gmail.com. Include your order number, a description of the issue, and clear photos of the item and its packaging so we can review your request.

If your claim is approved, we'll arrange a replacement or refund at no additional cost. Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

If you have any questions about your order or our return policy, we're always happy to help at AramiComforts@gmail.com.